BROCHURE AFTER-SALES SERVICES
Lifecycle management
COMPREHENSIVE SUPPORT
Every ship has its own story. It begins with an idea that evolves into projects and engineering solutions, CAD drawings, and 3D visualizations, gradually taking shape month after month until its actual production in the shipyard. Fincantieri supports its clients throughout the entire life cycle of the naval unit, ensuring comprehensive after-sales service. We operate with a dynamic, proactive global vision, leveraging the operational contribution of Delfi for Integrated Logistic Support activities and the collaboration of the CETENA research center.
We offer the best solutions for integrated logistic support, in-service support, maintenance, repair, overhaul, conversions, and a wide range of general services. We do this with passion and professionalism, dedicating the utmost attention to each client to meet their specific needs.
PRODUCT LIFE-CYCLE MANAGEMENT
IN SERVICE SUPPORT (ISS)
From the delivery of the ship, Fincantieri strengthens its partnership with the client by offering continuous support alongside the warranty period. During the initial operational phase, we ensure our presence on board to manage real-time familiarization needs and operational issues. We provide a turnkey, performance-based service for carrying out preventive maintenance activities planned over the medium to long term, aiming to minimize the risk of failures and downtime.
Through direct feedback management, we constantly optimize the maintenance plan and update technical documentation, delivering tangible added value and ensuring full compliance with expected performance. We are always at the client’s side for corrective maintenance interventions: thanks to our partnerships with leading Original Equipment Manufacturers (OEMs), we guarantee rapid response times, immediate material availability, and fast stock replenishment.
With our Follow-on Training service, we support continuous crew training and updates, acting as a reference point to ensure their skills remain aligned with the latest innovations.
MAINTENANCE REPAIR OVERHAUL & CONVERSIONS (MRO&C)
Fincantieri offers a wide range of interventions to modernize operational units or refit units initially considered for decommissioning. Thanks to our expertise in shipbuilding and repair, we are able to design and carry out Maintenance, Repair & Overhaul activities both at the Group’s production facilities and at the client’s naval bases.
INTEGRATED LOGISTIC SUPPORT (ILS)
A complete range of services that supports the ship throughout its entire life cycle. We design and implement logistics based on the client’s specific needs, optimizing the product’s life-cycle cost.
We ensure logistic support for units by providing onboard and onshore spare parts, special tools, and load-out equipment, managing all phases of the process directly: from identifying and sharing requirements to purchasing, coding, packaging, transportation, and testing. Starting from preliminary technical documentation, we produce all operating manuals in various military/international standards, essential for operating and maintaining all systems and equipment of the naval unit effectively and safely.
We provide training for crews and client maintenance teams—whether civilian shipowners, institutional operators, or naval forces—by developing tailored training programs and offering a comprehensive Board, Lodging & Transportation service.
OUR SERVICES
Engineering services
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Maintenance Plan Optimization
Developed in the preventive domain, this service optimizes maintenance plans through In-Service Support activities and constant contact with key suppliers. Optimization also includes adjusting maintenance plans based on specific contingencies and/or changes in mission profile. The result: increased operational availability of units with reduced life-cycle costs.Configuration Management
Within ISS, we manage ship configuration during unit operation by installing software and databases on board, in the arsenal, and at Fincantieri.Obsolescence Management
Continuous database updates and ongoing supplier involvement allow us to manage obsolescence and plan replacement interventions both for preventive and corrective maintenance.Inspections and Checks
Our highly qualified personnel carry out periodic or on-demand inspections and checks to identify specific intervention needs and/or schedule repair and modernization work.Feedback Management
We handle “field returns” during ISS and transfer information to Original Equipment Manufacturers to set up the most appropriate continuous improvement actions.
Technology Transfer
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We are able to transfer to client navies design, production, management, training, and operational expertise in a balanced and structured way, through programs tailored to adapt to specific needs and the level of knowledge already acquired by the client, optimizing growth and making them increasingly autonomous.
Decommissioning
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In the event that a naval unit cannot be refitted at the end of its life cycle, we manage all decommissioning activities: design, execution, and support.
All this is carried out in full compliance with environmental sustainability regulations and with the utmost commitment to safeguarding workers’ health and safety.
Naval Infrastructures and Bases
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We offer client navies a network of infrastructures built on a unique heritage of experience, both in construction and repair, cutting-edge technological standards, top-level professionalism, and state-of-the-art facilities.
A comprehensive service: from the implementation and enhancement of existing naval bases and shipyards to the design and construction of brand-new facilities with turnkey solutions.
