Our goal is to achieve and maintain an excellent level of quality in our strategic choices, our business processes and in every single activity.
Every company / division adopts a Quality Management System (QMS), certified according to the ISO 9001 standard, which ensures compliance with the best standards.
Quality assurance at each stage of the process, from acquisition of the contract to design and procurement, down to the production or provision of services, is entrusted to a process owner.
Our Quality Policy defines our mission to achieve and maintain an excellent level of quality in all activities and is incorporated into the following 7 points.

In the year 2018, all the certified Italian organizations have completed their migration to the new version of ISO 9001:2015.
In the United States, Fincantieri Marine Systems North America Inc. and the Fincantieri Marine Group’s shipyards Marinette and Green Bay have achieved ISO 9001:2015 certification.
All the VARD group’s production sites have ISO 9001:2015 certification.
The subsidiary Fincantieri Marine Interiors is in charge of the design, refitting and delivery of turnkey cabins and has achieved the MED B product certification and MED D process certification issued by the RINA certification body. MED certifications attest compliance with EU Directive 2014/93/EU - Fire Protection Requirements of the Marine Equipment Directive (MED).

Quality monitoring

Our Quality Management System is also applied to job orders, whether they be naval or other products, through the Job Quality Plan (QP). The QP is a set of documents and Control Plans attached to the contract and governs all aspects related to quality assurance, control and monitoring that are valid for the job in question. It guides the operating structures in the correct design, construction and testing of the product.  
The design and realization of complex products and systems, such as cruise ships, naval submarines or industrial diesel engines, envisages the possibility that there are “non quality” aspects in the process that are usually detected and tracked either by the internal structures or by external bodies. Remedial actions follow the industrial practice in order to minimize the impact for the customer. The quantitative and qualitative analysis of these events gives rise to mechanisms for reviewing the projects that trigger continuous improvement processes.
From 1996 to 2018, our divisions and companies were subjected to official audits by the RINA certification body, with consistently improving results in terms of the main findings.

WHICH OBJECTIVES DO WE HAVE ON THIS TOPIC?

Product quality, compliance with technical standards: 2018-2022 Sustainability Plan objectives and targets

Commitments Objectives Description/ Target Benefits Timetable

Continuous improvement of quality and respect for technical standards, in all phases of the production process to meet the high standards required by the business

Keep ISO 9001 certifications on the Quality Management Systems and product certifications in line with market expectations

Keep certifications active and up-to-date in every Italian site. The ISO 9001 standard defines the requirements for the Quality Management System. Keep product certifications in line with sustainability paradigms (e.g. Green Passports)

Ensure observance of the quality requirements of processes in an efficient and integrated way, in line with market expectations

Annually

Related Topics

Product responsibility

Our Customers

Products

Eco-sustainable design

Customer satisfaction and retention

Business Model