Quality Policy and Assurance

Our goal is to achieve and maintain an excellent level of quality in our strategic choices, our business processes and in every single activity, to get a full customer satisfaction.

Every company/division adopts a Quality Management System (QMS), certified according to the ISO 9001 standard, which ensures compliance with the best standards.
Quality assurance at each stage of the process, from acquisition of the contract to design and procurement, down to the production or provision of services, is entrusted to a process owner.

The Quality Policy defines our mission to achieve and maintain an excellent level of quality in all activities and is incorporated into the following 7 points.

100% of Italian production plants are certified ISO 9001 and 95% at Group level.

For some specific production processes, such as the welding of the hull or of special structures for infrastructures and civil works, three Italian shipyards (Castellamare di Stabia, Palermo and Sestri Ponente) have ISO 3834-22 and EN 1090-1 certifications.

In addition to the system certifications mentioned, the subsidiary Marine Interiors is in charge of the design, refitting and delivery of turnkey cabins and has achieved the MED B product certification and MED D process certification issued by the RINA certification body. MED certifications attest compliance with EU Directive 2014/93/EU - Fire Protection Requirements of the Marine Equipment Directive (MED).

Finally, the subsidiary Fincantieri SI maintains its SOA certification (cat. OG10 cl. VI and cat. OG11 cl. VIII) certifying qualification for the execution of public works.

Our Quality Management System is also applied to job orders, whether they be naval or other products, through the Job Quality Plan (QP). The QP is a set of documents and Control Plans and governs all aspects related to quality assurance, control and monitoring that are valid for the job to which they apply. It guides the operating structures in the correct design, construction and testing of the product.

When designing and building complex products and systems, such as cruise ships, submarines or industrial diesel engines, there is always the possibility that the process may be subject to deviations from standards, design changes, unexpected events and supply or execution errors. These ‘non-quality’ events are normally detected and tracked by internal structures, by the customer's inspection staff and by the classification bodies, or more rarely after delivery, with interventions in the guarantee and after sales period. The remedial actions follow the industrial practice that involves increasing costs/times to adjust, repair, redo and replace in order to minimize the impact for the customer. The quantitative and qualitative analysis of these events, appropriately recorded and classified, gives rise to mechanisms for reviewing the projects. In the case of shipbuilding, the analyses trigger the processes of continuous improvement, in order to ensure that the same errors are not repeated in subsequent jobs. A closing report/booklet is produced, with the main lessons learned, in order to share with all the operating sites the identified countermeasures to the causes of the error and make the consequent prevention and improvement actions possible.

Product quality and safety: 2023-2027 Sustainability Plan objectives and targets

Continuous improvement of the quality and safety of products and services in compliance with technical standards, in all phases of the production process to meet the high standards required by the business