Our goal is to achieve and maintain an excellent level of quality in our strategic choices, our business processes and in every single activity.
Every company / division adopts a Quality Management System (QMS), certified according to the ISO 9001 standard, which ensures compliance with the best standards.
Quality assurance at each stage of the process, from acquisition of the contract to design and procurement, down to the production or provision of services, is entrusted to a process owner.
Our Quality Policy defines our mission to achieve and maintain an excellent level of quality in all activities and is incorporated into the following 7 points.

All the Italian production sites, VARD group’s production sites and in the United States, Fincantieri Marine Systems North America Inc. and the Fincantieri Marine Group’s shipyards Marinette and Green Bay have achieved ISO 9001:2015 certification.

In addition to the system certifications mentioned, the subsidiary Marine Interiors is in charge of the design, refitting and delivery of turnkey cabins and has achieved the MED B product certification and MED D process certification issued by the RINA certification body. MED certifications attest compliance with EU Directive 2014/93/EU - Fire Protection Requirements of the Marine Equipment Directive (MED).

 

In 2020, Fincantieri Infrastructure completed and assembled the new bridge in Genoa (Polcevera viaduct), the prefabrication of which had been entrusted to the Castellammare di Stabia and Sestri shipyards, which have ISO EN 1090 - Execution of steel and aluminium structures and ISO 3834-2:2005 - Welding Management System certifications.

Quality monitoring

Our Quality Management System is also applied to job orders, whether they be naval or other products, through the Job Quality Plan (QP). The QP is a set of documents and Control Plans attached to the contract and governs all aspects related to quality assurance, control and monitoring that are valid for the job to which they apply. It guides the operating structures in the correct design, construction and testing of the product.  
The design and realization of complex products and systems, such as cruise ships, submarines or industrial diesel engines, envisages the possibility that there are “non quality” aspects in the process that are usually detected and tracked either by the internal structures or by external bodies. Remedial actions follow the industrial practice in order to minimize the impact for the customer. The quantitative and qualitative analysis of these events gives rise to mechanisms for reviewing the projects that trigger continuous improvement processes.

WHICH OBJECTIVES DO WE HAVE ON THIS TOPIC?

PRODUCT QUALITY AND SAFETY: 2018-2022 Sustainability Plan objectives and targets

Commitments Objectives Description/ Target Benefits Status Timetable

Continuous improvement of the quality and safety of products and services in compliance with technical standards, in all phases of the production process to meet the high standards required by the business

Keep ISO 9001 certifications on the Quality Management Systems and product certifications in line with market expectations

Keep certifications active and up-to-date in every Italian site. The ISO 9001 standard defines the requirements for the Quality Management System Keep product certifications in line with sustainability paradigms

 

100% Italian yards already have ISO 9001 certification

Ensure observance of the quality requirements of processes in an efficient and integrated way, in line with market expectations

 Achieved

 

In 2020, we maintained all our quality certifications in 2020. To maintain the ISO 9001:2015 certification, the Group’s divisions and companies were subjected to audits by the Certification Body.

Annualy

 

Increase the health and safety of the product

Launch a cross-divisional Research and Innovation project that will lead to the definition of a list of actions that have been tested for feasibility and pre-validated, aimed at reducing the risk of contagion from pathogens on board ship, which can be activated both for new orders and for refittings of existing ships

 

Definition of the list of actions to be carried out to reduce the health risk on board ship for the Merchant Shipping Division, Naval Shipping Division Mega Yacht Management, Services Division and Marine Interiors

Increase the level of safety of both passengers and crew on board the ship and ensure that potential passengers comply with the health plan and the relevant regulations

 Work in progress

 

Initial investigations have led to a preliminary list of actions to be evaluated in detail involving, for example, ventilation, spacing, sanitation of spaces or body temperature monitoring systems. An innovative new-generation air sanitation system was developed and will be installed in the MSC Seashore, which will sail next year.

2021

Related Topics

Product responsibility

Our Customers

Products

Eco-sustainable design

Customer satisfaction and retention

Business Model